Refund policy

At Herb & Aura, we want you to be fully satisfied with your purchase.

1. Returns & Eligibility

We accept returns within 30 days of delivery for unused and unopened products. To start a return, write to us at contact@herbandaura.us with your order details.

2. Refund Process

Once we receive and inspect the return, refunds will be processed to the original payment method within 5-7 business days.

3. Exchanges

We only replace defective or damaged items. If you need an exchange, contact us at contact@herbandaura.us

4. Non-Returnable Items

Used or opened products, gift cards, and final sale items are non-refundable.

5. Late or Missing Refunds

If you haven’t received a refund, check with your bank or payment provider before contacting us at contact@herbandaura.us

For any questions regarding refunds and returns, reach out to contact@herbandaura.us